Return & Exchange Policy

1. The product has quality issues.
2. The product was damaged during shipping.
3. The wrong item was delivered, or the received product does not match the order.
    
   Returns or exchanges are allowed only if the items do not affect secondary sales.

Items Not Eligible for 7-Day Return

1. Personalized or custom-made products.
2. Used products (electronic products are considered used once powered on).
3. Products with worn appearance, damaged functional parts, or missing accessories.
4. Products with lost or severely damaged outer packaging (excluding normal unboxing) that affects secondary sales.
5. Products that are not suitable for return due to their nature, and you have confirmed this at the time of purchase.
6. Other situations where the product condition affects secondary sales.

How to Apply for Return or Exchange

1. Return/exchange for personal reasons

    

   Within 7 days of receiving the item, please email our after-sales service.

    

   Our team will review your request within 1–3 working days.

    

   Return shipping fees shall be borne by the customer.
    
2. Return/exchange due to quality issues

    

   Within 7 days of receiving the item, please email our after-sales service at service@mail.cbvnneh.com.

    

   Our team will review your request within 1–3 working days.

    

   Return shipping fees shall be borne by the company.
    
3. Refund process

    

   Within 7 days of receiving the item, please send the item back via courier.

    

   Once we receive and inspect the returned goods, we will process your refund within 15 working days.
    

• Order number
• Your full name
• Contact phone number
• Reason for return