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Shipping Terms

Shipping Terms

 

Payment Method

 
You may select products according to your preference and complete your order via cash on delivery.
 
For returns, please refer to the mall’s return policy.
 
If you have any questions after receiving your order, please contact our online customer service. We provide 24-hour customer support.
 
 

Logistics Terms

 
  1. Shipping Cost
     
    Free shipping worldwide.
     
  2. Processing Time
     
    Once your order is placed successfully, we will arrange shipment in the order received.
     
    Processing time is approximately 3 working days.
     
  3. Delivery Time
     
    Estimated delivery time after shipment is about 7–10 working days.
     
    Delivery service is available on Saturdays, Sundays, and national holidays.
     
  4. Signing Instructions
     
    Please provide a valid delivery address and contact number when placing your order.
     
    Upon receiving the package, please inspect the item immediately before signing:
     
    • Check if the outer packaging is intact
    • Verify that the quantity matches your order details
    • Confirm that all documents are included
     
    If the package seal is damaged or broken, you have the right to refuse delivery.
     
    If you cannot sign in person, you may authorize another person to sign on your behalf, who should also follow the above inspection steps.
     
    The courier will deliver the package to the designated address, and any person at that address (e.g., receptionist) may sign for it. We cannot guarantee delivery only to a specific person.
     
 
For security reasons, orders cannot be modified once confirmed. Please double-check your address and contact information before submitting your order.
 
Orders that cannot be delivered due to incomplete or incorrect information will be held by the distributor for 5 days. We will notify you by email. If we receive no reply within 5 days, the order will be returned to the warehouse and refunded.
 
 

Return & Refund Policy

 
  1. If the products you receive are defective, you may apply for a full refund.
  2. Return and refund methods and conditions are subject to the details stated on the product sales page and during the order process.
  3. Returned items must be in their original condition, including all products, gifts, accessories, packaging, and all accompanying documents. If a physical invoice was included, it must also be returned. You may be required to sign relevant documents required by applicable laws and regulations. Otherwise, we reserve the right to reject your return or refund request.
  4. You understand and agree that we may process and issue necessary documents (such as invoices or credit notes) on your behalf when processing refunds due to return, exchange, order cancellation, or contract invalidation.
 
 

Delivery FAQ

 
Q1: Can I specify a delivery time when placing an order?
 
A1: Delivery times depend on the logistics company assigned to your order.
 
Q2: How can I file a complaint about the courier?
 
A2: Please contact the local service hotline of the corresponding logistics company shown in your order details.
 
Q3: How long does delivery normally take?
 
A3: Under normal circumstances, delivery takes about 7 working days after shipment (excluding Sundays).
 
Q4: What should I pay attention to when signing for the package?
 
A4: Please check that the outer packaging is intact. You may refuse delivery if the package is damaged.
 
Q5: Do I need to provide identification to receive the package?
 
A5: No. The courier will deliver to the designated address, and anyone at that address may sign for the package.
 
Q6: My order was signed by someone else. What should I do?
 
A6: Please contact the customer service of the corresponding logistics company shown in your order information.
 
Q7: How can I check the delivery status?
 
A7: You may track your order via the logistics company’s website or service platform.
 
 
If you have any questions about these terms or delivery, please contact us at:
 
service@mail.cbvnneh.com
 
We provide 24/7 online customer service.